🐾 What is TimeToPet?

TimeToPet is a professional pet care management platform that Katnip & K-9s uses to handle all scheduling, client communication, and invoicing. Instead of calling or texting to book a visit, you can request services, view upcoming appointments, pay invoices, and message Kat directly — all in one place, any time of day.

Creating an account is free and takes just a few minutes. Once you're set up, everything flows through your secure client portal.

📱 How to Access TimeToPet

You can use TimeToPet from a browser or the free mobile app:

• 1 New client? Create your free account at timetopet.com/portal/katnipandk9s/create-account
• 2 Returning client? Log in at timetopet.com/portal/katnipandk9s
• 3 Prefer an app? Search TimeToPet in the App Store or Google Play and log in with the same credentials.

👋 Getting Started — Conversations & Meet & Greet

After you create your account, Kat will send you a welcome message through the Conversations tab. This is also where all ongoing communication happens — no need to text or call for routine questions.

Before any service can begin, a free 30-minute Meet & Greet is required. Use the Schedule tab (see below) to request one. This lets Kat meet your pets, review care instructions, and collect a key. Please book the Meet & Greet at least 3 days before your service start date.

🏠 My Info Tab

The My Info tab stores all the details Kat needs to access your home and reach you in an emergency:

• ✓Home address and any access instructions (gate codes, lockbox location, entry notes)
• ✓Alarm code and disarm/arm instructions if applicable
• ✓Emergency contacts — a neighbor or local friend who can assist if needed
• ✓Preferred veterinarian name, address, and phone number

This information is securely stored and only accessible to Kat and her team. Fill it out completely before your first service.

🐶 Pets Tab

Create a profile for each pet in the Pets tab. A thorough profile helps Kat provide the best possible care:

• ✓Name, species, breed, age, and weight
• ✓Feeding schedule and portion sizes
• ✓Medications — type, dosage, and timing
• ✓Any behavioral notes, allergies, or special needs
• ✓A profile photo so Kat can recognize your pet right away

📅 Schedule Tab — Requesting Services

The Schedule tab is where you request new visits and view upcoming appointments:

• 1 Click Request Service and choose the service type (Dog Walking, Pet Sitting, etc.)
• 2 Select your dates and the preferred visit time window (e.g., 7–9 am)
• 3 Add any notes for that visit (special instructions, guest arrivals, etc.)
• 4 Submit — Kat will confirm your request and you'll receive a notification

All upcoming and past visits are visible here. Kat sends GPS-stamped visit reports with photos after each appointment so you can see exactly how your pets are doing.

💳 Invoices Tab — Payments

All invoices are generated automatically when a service is scheduled. You can pay securely by credit card directly through the portal — no checks, no cash, no hassle.

• ✓View open invoices and pay in one click
• ✓Browse full payment history for past services
• ✓Store a payment method for faster checkout on future bookings

Holiday surcharges and any applicable discounts (e.g., First Responder 10% off) are applied automatically to your invoice.

❓ Help Tab & Messaging Kat

The Help tab inside TimeToPet contains an in-app guide for navigating all features of the portal. For anything not covered there, use the Conversations tab to send Kat a direct message — she monitors messages daily during business hours (Mon–Fri 8am–5pm, Sat 10am–5pm). Her phone is monitored 24/7 for emergencies.

You can also reach Kat directly:

• 📞+1 (469) 213-6915
• ✉️Kat@Katnipandk9spetsitting.com